Support Organisations

Links to third party organisations and support

  • Citizen’s Advice Bureau

    Online free advice from Citizens Advice to help you find a way forward, whatever the problem. Our research enables us to campaign on issues affecting people’s .

    www.citizensadvice.org.uk/wales

    0800 702 2020

    Dewis Cymru

    The place to go if you want information or advice about your well-being – or want to know how you can help somebody else.

    www.dewis.wales

    Jobcentre Plus

    Help with employment issues.

    www.gov.uk/contact-jobcentre-plus

    Meic

    Meic is the helpline service for children and young people up to the age of 25 in Wales.

    From finding out what’s going on in your local area to help dealing with a tricky situation, Meic will listen even when nobody else will. We won’t judge you and will help by giving you information, useful advice and the support you need to make a change.

    Contact us in Welsh or English – it’s up to you! We are open 8am to midnight, 7 days a week. You can contact us by phone, text message or online chat. Meic is confidential and you don’t have to give your name. It is a free service for everyone.

    Freephone: 0808 80 23456

    Text Message: 84001

    Online chat: www.meic.cymru

    NHS – New Screening Webpages for Community Health Workers and Champions

    https://phw.nhs.wales/services-and-teams/screening/diabetic-eye-screening-wales/information-resources/promotional-resources/

    First Person Plural

    First Person Plural (FPP) specialises in working for and on behalf of all those affected by Dissociative Identity Disorder (DID) and similar complex trauma-related dissociative identity conditions.

    https://www.firstpersonplural.org.uk/

    Remploy

    We are the UK’s leading disability specialist, transforming lives through sustainable employment. We work with thousands of employers to help them create more opportunities.

    www.remploy.co.uk

    0300 456 8110

    Revenge Porn Helpline

    Advice for under 18s who have had private sexual content shared online.

    https://revengepornhelpline.org.uk/how-can-we-help/under-18s/

    Shout 85258

    Shout is the UK’s first and only free, confidential, 24/7 text messaging support service for anyone who is struggling to cope.

    We launched publicly in May 2019 and we’ve had more than 1.4 million conversations with people who are anxious, stressed, depressed, suicidal or overwhelmed and who need in-the-moment support.

    As a digital service, Shout has become increasingly critical since Covid-19, being one of the few mental health support services able to operate as normal at this time.

    https://giveusashout.org/

    So You Got Naked Online | SWGfL

    A resource that offers children, young people and parents advice and strategies to support the issues resulting from sexting incidents.

    https://swgfl.org.uk/resources/so-you-got-naked-online/

    Unwanted Sexual Advances

    UK Safer Internet Centre is a partnership of three leading organisations with one mission – to promote the safe and responsible use of technology for young people. The partnership was appointed by the European Commission as the Safer Internet Centre for the UK in January 2011 and is one of 31 Safer Internet Centres in the Insafe network.

    Unwanted Sexual Advances is often gender-based abuse and can take the form of highly sexualised language or persistent and unsolicited messages, often of a sexual nature. The sender will have complete disregard for whether or not the person on the receiving end wants to receive these advances.

    Find out how to report unwanted sexual advances to commonly used social networking sites.

    https://reportharmfulcontent.com/advice/unwanted-sexual-advances/

  • NYAS – National Youth Advocacy Services

    NYAS is a UK charity providing socio-legal services through teams of advocates and lawyers.

    www.nyas.net/services/our-services-in-wales

    01978 350777

  • Al-Anon

    Al-Anon Family Groups UK & Eire is there for anyone whose life is or has been affected by someone else’s drinking. Our members provide meetings in all major towns and cities and are committed to being there for you when you need help.

    www.al-anonuk.org.uk

    0800 0086 811

    Alcoholics Anonymous

    Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism.

    The only requirement for membership is a desire to stop drinking. There are no dues or fees for AA membership; we are self-supporting through our own contributions.

    www.alcoholics-anonymous.org.uk

    0800 9177 650

    Cais

    Cais help people who are having problems with addictions, mental health, personal development and employment – as well as offering assistance and information to their families and friends. Their wide range of services includes residential treatment and rehabilitation, counselling, peer mentoring, supporting people in their homes, assisting people back into work or education, group work and other motivational interventions.

    www.cais.co.uk

    0345 06 121 12

    OK Rehab

    Drug & Alcohol Rehab Centres, Counselling, & Support – North Wales

    If you are living in North Wales and are struggling with a drug or alcohol addictionPlease call our 24-Hour Helpline: 0800 326 5559

    https://www.okrehab.org/local-areas/drug-alcohol-rehab-north-wales/

    Rehab Recovery

    Rehab Recovery is an organisation that provides addiction treatment and healthcare advice for a wide range of different addiction and dependency problems.

    www.rehab-recovery.co.uk

    rehab4addiction

    Find drug and alcohol rehab or outpatient treatment in North Wales. Select from a variety of options, inclu0800 140 4690ding residential and outpatient treatment to suit your needs.

    https://www.rehab4addiction.co.uk/country-wide/drug-alcohol-rehab-north-wales

    0800 140 4690

  • Change Step

    Peer mentoring and advice service for veterans.

    www.changestepwales.co.uk

    0300 777 2259

    Combat Stress

    Treatment & support for veterans with mental health issues.

    combatstress.org.uk

    0800 138 1619

    Listen In

    Support for family & friends of veterans provided by CAIS.

    www.cais.co.uk

    0300 777 2259

  • Cruse Bereavement Care North Wales

    Cruse North Wales offer bereavement support, advice and information to children, young people and adults when someone dies. They offer this support in a variety of ways such as:

    -Understanding Bereavement events

    -Individual Bereavement Support

    -Group Bereavement Support

    -Hope Through Loss – peer-support groups

    www.cruse.org.uk/get-help/local-services/wales/north-wales

    01492 536 577

  • Bullying UK

    Bullying UK provides support for all aspects of bullying from online to verbal. Call their free support line and get advice and support.

    www.bullying.co.uk

    0808 800 2222

  • Rehab Recovery

    Rehab Recovery is an organisation that provides addiction treatment and healthcare advice for a wide range of different addiction and dependency problems.

    www.rehab-recovery.co.uk

  • Age Connects North East Wales

    Age Connects North East Wales (ACNEW) is an independent local charity that specialises in support for people over the age of 50 across Flintshire and Wrexham.

    ageconnectsnewales.org.uk

    08450 549 969

    Age Cymru

    Providing advice and guidance to older people in Wales.

    www.ageuk.org.uk/cymru

    029 2043 1555

    The Silver Line

    The Silver Line is the only free confidential helpline providing information, friendship and support to older people, open 24 hours a day, every day of the year.

    www.thesilverline.org.uk

    0800 4 70 80 90

  • Jobcentre Plus

    Help with employment issues.

    www.gov.uk/contact-jobcentre-plus

  • Flintshire Foodbank

    flintshire.foodbank.org.uk/contact-us

    01352 755385

    Oswestry and Borders Food Bank

    oswestryandborders.foodbank.org.uk

    01691 671940

    The Trussell Trust

    We support a nationwide network of food banks and together we provide emergency food and support to people locked in poverty, and campaign for change to end the need for food banks in the UK.

    www.trusselltrust.org

    01722 580 180

    Vale of Clwyd Food Bank

    Our foodbank services the whole of the Vale of Clwyd from Corwen in the south to Prestatyn and Rhyl in the north., working also with the Salvation Army, the British Red Cross and Age Connect to distribute food parcels, and very closely with and signposting service users to Citizens Advice in Denbigh and Ruthin , as well as other agencies, for skilled advice on the complex field of benefits and other financial matters. We are very conscious of fuel poverty and again signpost to appropriate agencies.

    valeofclwyd.foodbank.org.uk

    Wrexham Food Bank

    wrexham.foodbank.org.uk

    07538 547971

  • Rehab Recovery

    Rehab Recovery is an organisation that provides addiction treatment and healthcare advice for a wide range of different addiction and dependency problems.

    www.rehab-recovery.co.uk

  • Hourglass Helpline for Older People

    24/7 HELPLINE FOR OLDER PEOPLE AT RISK OF ANY FORM OF ABUSE OR NEGLECT.

    Hourglass is the UK’s only charity solely focused on ending the harm and abuse of older people.

    The national freephone helpline provides support and advice to anyone with concerns or questions about an older person who is at risk of, experiencing or recovering from any form of abuse or neglect.

    The Freephone Helpline number is 0808 808 8141.

    This will enable timely advice and support for older people, their families and practitioners when they need it most.

    www.wearehourglass.cymru/wales

    Shout 85258

    Shout is the UK’s first and only free, confidential, 24/7 text messaging support service for anyone who is struggling to cope.

    We launched publicly in May 2019 and we’ve had more than 1.4 million conversations with people who are anxious, stressed, depressed, suicidal or overwhelmed and who need in-the-moment support.

    As a digital service, Shout has become increasingly critical since Covid-19, being one of the few mental health support services able to operate as normal at this time.

    https://giveusashout.org/

  • Dyn Project

    The Safer Wales Dyn project provides support to Heterosexual, Gay, Bisexual and Trans men who are experiencing domestic abuse from a partner.

    The Safer Wales Dyn helpline lets you speak confidentially to someone who can listen to you without judging your situation. We can give you support to deal with the problems faced and tell you if there are any services already available in your area.

    www.dynwales.org

    Galop

    We support LGBT+ people who have experienced abuse and violence.

    Our team has decades of experience in supporting LGBT+ people who are victims of domestic abuse, sexual violence, hate crime, so-called conversion therapies, honour-based abuse, forced marriage, and other forms of abuse.

    galop.org.uk

    0800 999 5428

    Stonewall Cymru

    Stonewall are a team of bold, passionate people fighting for the freedom, equity and potential of LGBTQ+ people everywhere.

    www.stonewallcymru.org.uk

  • Money Helper

    MoneyHelper joins up money and pensions guidance to make it quicker and easier to find the right help, MoneyHelper brings together the support and services of three government-backed financial guidance providers: the Money Advice Service, the Pensions Advisory Service and Pension Wise.

    www.moneyhelper.org.uk/en?source=mas#tion

    Wales Illegal Money Lending Unit

    The Wales Illegal Money Lending Unit (WIMLU) targets illegal money lenders, more commonly known as loan sharks. They investigate illegal lending and any related crimes, as well as supporting the victims of loan sharks. Loan sharks can be small time lenders who take advantage of friends or family, but sometimes they are violent and organised criminals.

    www.srs.wales/en/Wales-Illegal-Money-Lending-Unit/Wales-Illegal

    0300 1233311

  • Childline

    National helpline support for young adults up to the age of 19yrs.

    www.childline.org.uk

    0800 1111

    Relate Cymru

    Relationship Counselling, Sex Therapy and Supported Child Contact in Wales.

    www.relate.org.uk/cymru

    0300 003 2340

  • Al-Anon

    Al-Anon Family Groups UK & Eire is there for anyone whose life is or has been affected by someone else’s drinking. Our members provide meetings in all major towns and cities and are committed to being there for you when you need help.

    www.al-anonuk.org.uk

    0800 0086 811

    Alcoholics Anonymous

    Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism.

    The only requirement for membership is a desire to stop drinking. There are no dues or fees for AA membership; we are self-supporting through our own contributions.

    www.alcoholics-anonymous.org.uk

    0800 9177 650

    Childline

    National helpline support for young adults up to the age of 19yrs.

    www.childline.org.uk

    0800 1111

    National Self Harm Network

    NHSN support individuals who self harm to reduce emotional distress and improve their quality of life. This is an online forum that is closely monitored.

    www.nshn.co.uk

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