Refer to our service
Completing our self referral form is your first point of contact with Stepping Stones North Wales. We aim to get in touch with you within four weeks to confirm your referral and once that is done, you will be contacted by your preferred communication method inviting you to attend an initial assessment.
The initial assessment will be undertaken by a qualified and experienced counsellor who will, with you, determine which service is appropriate to you at this time. We offer a range of services including counselling, therapeutic courses and group activities and you will be informed of these if our service is suitable for you.
After your initial assessment, if the service is appropriate for you, you will be placed on our waiting list and will endeavour to offer an appointment that fits in with your availability and specific requirements. For counselling we aim to provide a counsellor in the gender of your choice, preferred method in-person or remote (phone/virtual) counselling in the area of choice and the language of choice.
For therapeutic group activities/courses we provide a safe and secure environment that allows individuals to be respected and we also ensure confidentiality is maintained at all times.
All our counsellors are professionally qualified and are all members of the British Association of Counselling and Psychotherapy (BACP).
We believe counselling can help if:
- You feel isolated by your experience
- You feel powerless, like a victim
- You feel different from other people
- You blame yourself for what happened
- You feel hurt, ashamed, confused or angry
- You sometimes feel self destructive or suicidal
- You feel unable to protect yourself
If you are a professional referring someone to our service, we will aim to get in touch with them within four weeks to confirm if they want to opt-in to our service. If they do not respond to our request, we will not contact them further and due to Data Protection will not advise you of the outcome, unless given consent by the prospective client.
If they do want to access our services they will follow our usual referral process, and once the referral is confirmed they will be contacted by letter/phone/text and invited to attend an initial assessment.
The initial assessment will be undertaken by a qualified and experienced counsellor who will determine if our service is appropriate to them at this time. We offer a range of services including counselling, therapeutic courses and group activities and they will be informed of these if they are accepted into our service.
After the initial assessment, if the counselling service is appropriate for them, they will be placed on the waiting list, and we will endeavour to offer an appointment that fits in with their availability and specific requirements.